ouple I had spoken to at the gas station. They said they would take me to my friend’s. We chatted on the way into the city, and when I got out of the car, the husband gave me his business card.
I wrote him and his wife a thank-you note for rescuing me. Soon afterward, I received a Christmas package from them. Their note that came with it said that helping me had made their holidays meaningful.
Years later, I drove through a foggy morning to a conference in a nearby town. In late afternoon I returned to my car and found that I’d left the lights on all day, and the battery was dead. Then I noticed that the Friendly Ford dealership was right next door. I walked over and found two salesmen relaxing in a showroom devoid of customers.
“Just how friendly is Friendly Ford？” I asked and explained my trouble.
They quickly drove a pickup truck to my car, attached jumper cables, and started my car. They would accept no payment, so when I got home, I wrote them a note to say thanks.
I received a letter back from one of the salesmen. No one had ever taken the time to write him and say thank you, and it meant a lot, he said.
Another few years had passed when a friend’s husband died. Pat had been a well-respected doctor at a big hospital, and hundreds of cards were sent to the f***ly. Among them was a sympathy card from a plumber who had once worked at their house. He wrote that when Pat had paid the bill, he wrote on the invoice, “Thank you for a good job.”
“Thank you”—the two powerful words. They’re easy to say and mean so much.
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